Tickets that were purchased for visits during the closure period (starting from April 25th, 2021) will be refunded.

If this applies to you, you will receive an e-mail containing further details from e+ (e-plus).
Please follow the steps as stated in it to receive your refund.
For customers who have tickets for April 25 - May 11: your email is expected to be sent out from Saturday, May 1st.
For customers who have tickets for May 12 onwards: your email is expected to be sent out from Wednesday, May 12th.

■Refund applications open: Saturday, May 1st - Monday, May 31st, 2021

Unfortunately, you will not be able to change the date of your current ticket. Please allow us to process your refund before purchasing a brand new ticket for your new date. We deeply apologize for the inconvenience caused.

▼For inquiries about refunds
【Customers with paper or digital tickets】
https://support-qa.eplus.jp/hc/ja

【For customers with QR tickets】
https://tac.eplus.jp/index.php?dispatch=pages.view&page_id=30&sl=ja

We deeply apologize for the inconvenience caused and seek your understanding on this matter.